Frequently Asked Questions

Everything you need to know about ordering authentic Botox and injectables from BuyBotoxs.

Support

Common Questions

BuyBotoxs exclusively supplies licensed medical professionals and regulated medical facilities. This includes:
  • Dermatologists and plastic surgeons
  • Aesthetic physicians and cosmetic doctors
  • Nurse practitioners and nurse injectors (where permitted by local law)
  • Registered medical spas and aesthetic clinics
  • Licensed healthcare facilities with valid health business registration
We do not supply individuals without valid medical credentials. All accounts require license verification before any order is processed.
During registration you will be asked to upload your medical license (NPI, GMC, GDC, or equivalent) or your clinic’s health business registration. Our compliance team conducts a multi-jurisdictional review and typically completes verification within 24–48 business hours. You’ll receive an email confirmation once your account is approved.
We accept any valid medical or healthcare practitioner license issued by a recognized regulatory body in your country or jurisdiction. Examples include NPI (USA), GMC (UK), GDC (UK dentists), AHPRA (Australia), CPSO (Canada), and equivalent bodies globally. Clinic registrations and health business licenses issued by national or regional health authorities are also accepted.
Yes. Clinic managers or procurement officers may place orders on behalf of a verified medical practice, provided the clinic account is registered under a licensed practitioner or the clinic’s health business registration. Contact our support team to set up a clinic account with multiple authorized users.
Absolutely. Every product is sourced directly from licensed manufacturers and authorized primary distributors. We have direct sourcing partnerships with Allergan Aesthetics, Medytox, Hugel, Galderma, and Merz. All products include:
  • Verifiable batch numbers and lot codes
  • Anti-counterfeit holograms
  • Certificates of authenticity
  • Expiration dates and storage instructions
If you ever have concerns about a product’s authenticity, contact us immediately. We stand behind every product we sell.
Our product portfolio includes items certified under multiple international regulatory frameworks: KFDA/MFDS (South Korea), CE Marking (European Union), FDA-cleared (USA), and products meeting EMA and MHRA standards. We only supply Class III medical devices and prescription-only medicines (POM) that meet or exceed all applicable regulatory standards.
Yes. We carry Allergan Aesthetics products including Botox and Juvederm lines as part of our direct-sourced portfolio. Product availability may vary by region due to import regulations. Check the shop for current stock or contact us for bulk inquiries.
Yes. We can often source specific brands or products not listed in our standard catalogue. Contact our team via our contact form or WhatsApp at +372 570 55280 with the product details and required quantity.
We use vacuum-insulated packaging with medical-grade Phase Change Materials (PCM) to guarantee a consistent 2°C to 8°C environment throughout global transit. Key features of our logistics:
  • Real-time temperature data logging — full chain of custody records
  • Medical-grade gel packs sized for transit duration
  • Express international priority handling to minimise transit time
  • Denaturation prevention protocols for all toxins
Temperature data logs are available on request to verify cold-chain integrity upon delivery.
We ship to licensed medical professionals in over 50 countries. Availability depends on local import regulations for Class III medical devices and prescription-only medicines in your country. Contact our team to confirm availability for your specific location before placing an order.
  • Standard shipping: 5–10 business days
  • Express shipping: 2–5 business days (available for most destinations)
Delivery times may vary based on customs clearance procedures in your country. We provide tracking information for all shipments. For time-sensitive orders, we recommend selecting express shipping at checkout.
Import duties, taxes, and customs clearance fees are the responsibility of the recipient. We prepare all necessary export documentation, including commercial invoices and product descriptions, to facilitate smooth customs clearance. We recommend checking your country’s import regulations for medical devices before ordering. Our team can assist with documentation queries — contact us for help.
We accept the following payment methods:
  • Major credit and debit cards (Visa, Mastercard)
  • Bank wire / SWIFT transfers
  • Select cryptocurrency options
All card transactions are encrypted and processed securely. Contact our team for information on payment options available in your region or for invoice-based purchasing for large accounts.
Most products can be ordered individually with no strict minimum. Volume pricing and wholesale discounts are available for larger orders. Contact our sales team for bulk pricing enquiries.
Yes. Once your order is dispatched, you will receive a tracking number and carrier link via email. For cold-chain orders, temperature monitoring logs are available upon request. If you experience any issues with tracking, contact our support team.
Due to the temperature-sensitive and pharmaceutical nature of our products, returns are accepted only for:
  • Products damaged in transit
  • Incorrectly shipped items (wrong product or quantity)
  • Products with verified cold-chain failures on arrival
All return requests must be reported within 48 hours of delivery with photographic or video evidence. See our full Refund and Return Policy for complete details.
Contact us within 48 hours of delivery via our contact form or WhatsApp at +372 570 55280. Please include:
  • Your order number
  • Clear photographs of the damaged or incorrect products
  • Photographs of the packaging and temperature logger (if applicable)
Our team will assess your claim and respond within 2 business days.
Once a refund is approved, it is processed within 5–10 business days. The time for funds to appear in your account depends on your bank or payment provider (typically 3–7 additional business days for card refunds). Wire transfer refunds may take longer. See our Refund and Return Policy for full details.

Still Have Questions?

Our specialist team is available to help with any question about products, compliance, shipping, or your account.